Privacy policy

This privacy notice tells you what to expect us to do with your personal information.

 

Contact details

Email: ampersandcircuswales@gmail.com

 

What information we collect, use and why

We collect or use the following information to provide services.

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• Names and contact details

• Addresses

• Date of birth

• Purchase or account history

• Payment details (including card or bank information for transfers and direct debits)

• Health information (including allergies and health conditions)

• Health and safety information

• Account information

• Website user information (including user journeys and cookie tracking)

• Photographs or video recordings

• Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts.

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• Names and contact details

• Addresses

• Payment details (including card or bank information for transfers and direct debits)

• Purchase history

• Account information, including registration details

We collect or use the following information for service updates or marketing purposes.

 

• Names and contact details

• Recorded images, such as photos or videos

We collect or use the following information to comply with legal requirements

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• Name

• Contact information

• Health and safety information

• Health information

Lawful bases

Our lawful base for collecting or using personal information to provide services and goods is:

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• legitimate interest—we collect health and contact details to safely provide services and in case of emergency.

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Our lawful base for collecting or using personal information for the operation of customer accounts is:

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• consent.

 

Our lawful base for collecting or using personal information for service updates or marketing purposes is:

 

• consent.

 

Our lawful base for collecting or using personal information for legal requirements is:

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• vital interest.

 

Where we get personal information from

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• People directly

 

How long we keep information

We store information on current customers only. Our records are regularly reviewed to remove old data.

Who we share information with

Data processors

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• Wix—this data processor undertakes website hosting and payment processing for us.

Others we share personal information with

•    Organisations we need to share information with for safeguarding reasons
•    Emergency services (where necessary)

 

Your data protection rights

Under data protection law, you have rights including:

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• right of access—you have the right to ask us for copies of your personal data

• right to rectification—you have the right to ask us to rectify personal data you think is inaccurate/incomplete

• right to erasure—you have the right to ask us to erase your personal data in certain circumstances

• right to restriction of processing—you have the right to ask us to restrict the processing of your personal data in certain circumstances

• right to object to processing—you have the right to object to the processing of your personal data in certain circumstances

• right to data portability—you have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances

• right to withdraw consent—when we use consent as our lawful basis you have the right to withdraw your consent.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we have used your data after raising a complaint with us, you can also complain to the ICO (ico.org.uk/make-a-complaint).

Last updated: 3 June 2024